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- Overview
- Description
- Reviews
- Delivery Policy
- Click & Collect Policy
- Order Cancellation Policy
- Exchange Policy
Features
- BRAIN & TRAIN dog treats are natural, ethical, low-calorie, hand-baked mini-bones that dogs love.
- They include chicken, ginkgo biloba and coconut oil.
- Ginkgo biloba is thought to have been cultivated in China for over 1,500 years.
- It is traditionally used as a memory and concentration aid. Coconut oil is a source of medium-chain triglycerides (MCTs).
- MCTs are converted into ketones, which act as an energy source for the brain.
- These treats can both aid dogs in training and elderly dogs.
Ingredients:
Oats, Rice, Rye, Chicken, Oils & Fats, Yeast Extract, Coconut Oil, Gingko Biloba, Rosemary Extract.
Write Your Own Review
Standard Local Delivery Policy
- All Goods purchased from us will only be delivered to addresses within Singapore.
- No delivery will be made until you receive confirmation from us.
- Upon confirmation, your order will be delivered to you in 2~3 working days from the date of purchase.
- Home-Delivery charge of $10 will be imposed for purchase under $60.00 per trip.
- In the event of any unsuccessful delivery on the confirmed schedule due to a customer's cancellation, postponement or unavailability, a $10.00 surcharge will be imposed for subsequent delivery.
- Our Standard Local Delivery Service is available from 8:00am - 5:00pm on working days.
Express Local Delivery Policy
- Ordering Cut-Off time for Express Local Delivery is between 8am to 4pm can only be confirmed subject to stock availability.
- Optional of Express Local Delivery Surcharge of $20 will be imposed on top of Grand Total Amount for urgent request orders.
Overseas Delivery Policy
- The purchased amount is based on actual Weight & Volume and depending on the size of the dimension of the product.
- Overseas Customers are required to pay freight charge(s) by DHL.
- You can refer to DHL’s website for more information.
- If you have any further queries, please call us at +65 67347089 or email us at petskampong@gmail.com.
Click & Collect Policy
- We only accept online payment for Click & Collect users.
- Our Click & Collect service is only available for local purchase.
- Customers are required to print their invoices upon confirmation or save it on their mobile devices for verification at our stores.
- Items must be collected within 3 days upon confirmation of your purchase online. If your items remain uncollected after 3 days at your chosen outlet, they will be sent to our office and we will inform you again for internal arrangement.
- In the event if you wish to have your items delivered to you, our 'Delivery Policy' will apply.(Please refer to our 'Delivery Policy' above.)
- Other Terms & Conditions may apply.
- Please feel free to contact our Customer Service via email petskampong@gmail.com or call us at +6567347089.
Standard Purchase (Including C&C and Overseas Users)
- For those who wish to cancel upon order confirmation, there will be a cancellation fee of 10% charge for your purchase amount.
- You may refuse to accept the parcel upon delivery and simply inform the rider that you have changed your mind.
- Once the item is back in our warehouse, you will be refunded 90% of your purchased amount.
Pre-Order
- Should you choose to cancel within the period of 3 months, you are entitled to a 50% refund.
Local Exchange Policy
- Exchange policy is strictly available for local purchase.
- Goods sold are not refundable.
- All exchanges must be done within 7 working days from the date of purchase.
- You will need to bring along your original invoice together with the item(s) in its original condition.
- If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference.
- There will be no refund if the value of the exchange item(s) is lower than the original item(s).
- No other forms of exchanges (such as cash vouchers or online store credit) will be given at our stores).
- All items that are exchanged can only be made once.
- Our exchange policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
- Pets Kampong makes no warranty in respect of any product, express or implied, including any implied warranties of merchandise, quality, compliance with description and fitness for a particular purpose.
- Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Singapore.
- All decisions made by Pets Kampong are final.
Overseas Exchange Policy
- All goods that are sent overseas are non-exchangeable.
- If you have any further queries, please contact us via email address petskampong@gmail.com or refer to DHL's website.
what you need to aware?
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Pre-Order – We will refund only 50% of your purchased amount if you insist to cancel within 3 months’ time of purchase upon order confirmation. However, we will give you full refund back if we are unable to get your item(s) after 3 months’ time from the date of your purchase. You may contact us via live-chat, phone at +65 673747089 or email at petskampong@gmail.com.
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All Pricing stated on our website are inclusive of GST. While all pricing & product information stated are as accurate as possible, Pets Kampong reserves the right to vary the pricing and other details of the products without prior notice.
You may find out more information from our Terms & Conditions.
What To Expect At Pets Kampong?
Spending Rewards
Sign up at Pets Kampong and you will be entitled to a Deluxe Membership and earn/share your Reward Points system at further discounts for next purchase! In addition, spend $80 in a single receipt to enjoy FREE island-wide (within Singapore) local shipping!
Express Local Delivery
You can specially request for Optional Express Local Delivery with a surcharge of $20 will be imposed on top of Grand Total Amount to fulfill your urgent orders so that you can receive your items at the fastest possible time right at your doorstep. To enjoy Express Delivery, your orders need to be placed between 9am to 5pm.
Special Price For All
You are given straightforward discount price regardless of your status as a Guest User or Deluxe Member for most of our online products. (*Note: Only Registered Deluxe Member will enjoy the privilege of eaning reward points at further discounts or your next purchse)
Advertising Space
Boost the growth of your business with our ad space! Visit our ad space or contact us for more information at petskampong@gmail.com.
Prizes For Video Submissions
Join our pet video contest and submit your own videos to stand a chance of winning attractive prizes if you are in the top 3! Visit our blog or email us at petskampong@gmail.com for more details.
Online Catalogue
Our catalogue features original products that we import directly from Japan (and other countries in the near future), with detailed specifications and zoom-in functions that give you more information on the product you are interested in. Our catalogue is also available on Facebook.
Collect It At Your Convenience
Our Click & Collect service allows you to choose where you prefer your items to be collected at, bringing you ultimate convenience like no other! Shop for your items online and collect them at any of our outlets, and best of all – it’s free of charge! Kindly refer to terms and conditions for our Click & Collect service or contact us at petskampong@gmail.com.
Pre-Orders
Be the first on our lists to order items that have yet to arrive, or are currently out of stock with our pre-order function! All you have to do is to make payment for the full amount of the item you want, and you will receive your item within 3 months. Should you choose to cancel within the period of 3 months, you are entitled to a 50% refund. Similarly, we will refund you the full amount if we do not fulfil your order after 3 months from the date of purchase.
Installation Services
We offer installation services on-the-spot upon delivery.
Assist-Purchase
If there's a particular item you wish to have but is not available in our stores, just send us a request including the product name, photom or any other reference links, and we'll try our best to look for it - Free Of Charge.
Spare Parts
If your pet’s cage or furniture is missing some parts, we’ve got you covered with the nuts and bolts! We have got all the essentials for your pet to live comfortably in your home.
*Note: You may click here to understand more about our Unique Selling Points.
